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Terms & Conditions

Last Updated: November 15, 2025

Important: By placing an order or using our website, you fully agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Who Can Use Our Service

You must be 18 years or older to book a shipment
You agree to provide true and correct sender & receiver details
We can refuse service without giving any reason

2. What We Do NOT Ship (Prohibited Items)

We will NOT accept or deliver:

Explosives, fireworks, guns, bullets
Drugs, narcotics, tobacco, alcohol
Live animals, birds, fish
Perishable food, liquids, chemicals
Cash, gold, silver, diamonds, jewelry (above ₹50,000)
Illegal items, fake products, pornographic material
Any dangerous or hazardous goods

If found, package will be rejected or handed to police. No refund.

3. Your Responsibility

Pack properly – Use strong box, bubble wrap, tape
Correct address – Full name, pin code, phone number
Be available for pickup & delivery
Pay all charges (shipping, COD, taxes)
Declare correct value & contents

4. Pickup & Delivery

Pickup within 24–48 hours after booking
Products will bedelivereddwithin 7-10 days
We may attempt delivery 2 times. After that, return to sender
Return charges will be paid by sender

5. Pricing & Payment

Prices include weight, distance, and fuel charges
Extra charges for remote areas, oversized packages
Payment must be done at time of booking
COD (Cash on Delivery) available up to ₹50,000
All taxes (GST) included in final price

6. Tracking & Updates

You will get AWB number after pickup
Track online or via SMS
We send updates on pickup, transit, delivery

7. Lost or Damaged Package

We are not responsible if packing was poor
Insurance available (extra charge)
Claim only with proof of value (invoice)
Max claim: insured value only
Claim must be filed within 7 days of delivery

8. Cancellation & Refund

Cancel before pickup → Full refund
After pickup → No refund
See our Refund Policy for details

9. Our Rights

We can open and inspect any package
We can change prices or terms anytime
We can cancel any order without reason
We are not liable for delays due to weather, strikes, or government rules

10. Contact Us

For any questions about these terms:

Email: support@geetanjalicourier.com
Call: +91 9876543210 (10 AM – 6 PM, Mon–Sat)
Address: Head Office, Mumbai, Maharashtra

Thank you for choosing Geetanjali Courier – Fast, Safe, Reliable!